Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with us! Each order is carefully prepared, and personalized items are made specifically for you and your pet.

Order Processing

Most orders are processed and prepared for shipment within 2–4 business days after your order is placed.

Because personalized products are made to order, they may require additional processing time during holidays, sales, or periods of high order volume.

Business days do not include weekends or public holidays.

Shipping & Delivery

Delivery times vary depending on your location and the shipping method available at checkout.

Estimated delivery times shown at checkout begin after your order has been processed and shipped.

Please note that delivery estimates are not guaranteed. Delays caused by shipping carriers, weather, customs, holidays, or other circumstances outside our control may occasionally occur.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before payment.

If your order qualifies for a free shipping promotion, the discount will automatically be reflected at checkout when the applicable conditions are met.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the carrier to update the tracking status after your package has been dispatched.

Personalized Orders

Please double-check all personalization details, including your pet's name, phone number, spelling, size, and selected options, before placing your order.

Personalized products are created according to the information submitted with your order. We may not be able to make changes once production has started.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delivery issues resulting from an incorrect or incomplete address provided at checkout.

Lost, Delayed, or Damaged Packages

If your tracking information shows unusual delays, or your package arrives damaged, please contact us and include your order number and any relevant photos or tracking information.

We will review the situation and help determine the appropriate next step.

International Orders

International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price.

Customs processing may also cause additional delivery delays.

Need Help?

If you have any questions about your order or shipping, please contact us through our Contact Us page or at:

Email: support@mypawtag.shop

Please include your order number so we can assist you more quickly.